Terms of Service

Intellectual Property Notice 

Rights to artwork remain the sole property of Wendy van Dodewaard including after purchase. This includes the purchase of originals, commissions, prints and current and/or future reproductions of any kind. The purchase of any item, original or otherwise, does not grant the customer permission to mint the piece into an NFT, print and distribute in any form or reproduce in any way by means of profit and/or otherwise.

Collectors may not reproduce artwork in any way without express written permission from the artist. Posting images of the items purchased on social media are always welcome and does not breach this clause.

Liability

We are not liable for goods once they are in the possession of the collector. It is not our duty to refund, exchange, replace or compensate by any means for the damage of products that have been mishandled by customers. For example: smudging fingerprints on the white border, tearing fine art prints, damaging works, etc.

As guaranteed under consumer protections, compensation for damage is due if/when damaged products are received when impacted by postal services and/or faulty merchandise has been dispatched. Every print is inspected several times before clearing quality control for shipment and only pristine purchased reproductions are packaged for you to enjoy.

Please read the product descriptions thoroughly and carefully. It is not our duty to compensate customers who do not read the information provided in the product description prior to purchase. Each art print is framed with an additional white border of minimum 1cm on either side. For example: An print of 20x30 will  have a max image of 18x28.

Shipping Policy

The processing times for each item can be found in the product descriptions. Wendy is committed to shipping your orders as quickly as possible. Please note that sometimes there can be delays in shipping orders for any reason..We apologize in advance for any inconvenience caused and thank you for your patience.

If you require an address change, we must be notified within 24 hours of purchase to ensure a referral. We cannot change the address once it has been shipped. Please contact us as soon as possible via the contact page.

Wendy van Dodewaard is not responsible for undelivered packages based on incorrect shipping addresses provided by the customer. Please ensure you provide the complete and correct mailing address at checkout

Duties and taxes

The studio is located in the Netherlands and is not liable for import costs for purchased products. This includes, but is not limited to, the commissioning of a custom piece, originals and art items.

Any applicable taxes and fees are not included in the checkout total. These are determined by customs in the destination country. Some countries charge import taxes, others do not. The customs agency will notify the recipient by mail, telephone or email to pay these charges so that the shipment can proceed to its destination.

It is the customer's responsibility to pay any import duties, VAT or other similar charges. If you refuse to pay these additional amounts, your delivery will be returned to us. Provided the product is in its original condition, we will refund the cost of your purchase (less the cost of shipping to your country).

Return & Refund

Returns for Faulty Goods

If your order is damaged or incomplete, please take photos of the product in question and the package, email our customer service as soon as possible but within 14 days after recieving the item: hello@wendyvandodewaard.art with the details, and we will make it right. We'll respond within 48 hours. 

We are not liable for goods once they are in the possession of the collector. It is not our duty to refund, exchange, replace or compensate by any means for the damage of products that have been mishandled by customers. For example: smudging fingerprints on the white border, tearing fine art prints, damaging works, etc. 

As guaranteed under consumer protections, compensation for damage is due if/when damaged products are received when impacted by postal services and/or faulty merchandise has been dispatched. Each print and also original art (originals and paper art) is inspected before being packaged before shipment.

Returns for Non-Faulty Goods within the European Union

For non-faulty items, customers inside the European Union have the right to cancel and return their order within 14 days of receiving it, in line with the Consumer Contracts Regulations 2013. The item must be in its original condition and in original package. 

*Due to the nature of prints and art books (custom made and printed especially for you), prints are not eligible for return.

If you have concerns about a specific item, please contact us before initiating a return.

The printshop doesn't accept returns, do not return the shipment without contact us. Your order will not be reimbursed. 

Non-Returnable Items

Due to the nature of prints and art books (custom made and printed especially for you), prints are not eligible for return.

If you have concerns about a specific item, please contact us before initiating a return. 

Refunds

Once we receive and inspect your return, we will notify you of the refund status. If approved, refunds will be issued to your original payment method within 14 days. Please note that processing times may vary depending on your bank or credit card provider. A return is always your responsibility. Shipping costs for all returned items will not be covered by the studio 

NEED TO REQUEST A RETURN?

For any return inquiries, please reach out to us by our contact page and let us know. Shipping costs for all returned items returned in good faith will not be covered by the studio. We'll give you a complete refund as soon as we receive the returned item 

Shipping costs for all returned items will not be covered by the studio